Go2Bank: a happy follow-up

This is a follow-up to the post regarding my issues with GO2bank, a Green Dot Corporation company.

Today, I received the following letter:

“At Green Dot, we take your complaint very seriously and we aspire to provide exceptional customer service. We appreciate the opportunity to respond to this matter and apologize for any inconvenience that you may have experienced or expectations that were not met. After receiving your complaint, a representative from our corporate office investigated the concerns outlined in your complaint filing ….

“After receiving verifying documentation, a refund check in the amount of $45.56 was issued to your address. The refund was issued on 06/03/2022 via standard delivery. A courtesy check in the amount of $25.00 will be sent to your address as well for the inconvenience. We do apologize for the delay on sending you your refund check in a timely matter. Should you have any additional questions or concerns, contact us directly ….”

It all sounds so customer-friendly, however, I closed the account November 13, 2021, and I was told that I would receive a refund check within two weeks.

(Read the previous posting for what happened between then and now.)

While $45.56 might not seem worth all the effort, it was for me.

By the way, GO2bank, thanks for the additional check for my “inconvenience.” I earned it.

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